Terms & Conditions

1. Parties

"Skyforma", "we" or "us" means Skyforma Logistics Sdn Bhd, Co. Reg. 202401059284 (1547826-D), registered at Level 14, Menara Etiqa, Jalan Pinang, 50450 Kuala Lumpur. "Customer" or "you" means the party booking services from us.

2. Acceptance of instructions

Each shipment, storage instruction or brokerage instruction is accepted on the terms set out in our written quotation and these terms. If anything in our quotation conflicts with these terms, the quotation prevails.

3. Quotations and rates

Quoted rates apply for the period stated in the written quotation and on the basis of the cargo description supplied. If the cargo, packing, route or service required materially changes from the description quoted, we will re-quote in writing before proceeding.

4. Payment

Invoices are payable in MYR within 30 days of invoice date unless agreed otherwise in writing. Overdue invoices attract interest at 1.5% per month or part-month. We may withhold release of cargo or documents where invoices remain unpaid.

5. Customer obligations

The Customer is responsible for:

• Accurately describing the cargo, including weight, dimensions, packaging, value and any dangerous-goods classification.
• Providing complete and accurate documentation for customs and statutory purposes.
• Ensuring the cargo is packed and labelled to withstand normal transport conditions for the route involved.
• Holding any permits, licences or import / export authorisations required for the cargo.

If we incur costs, fines or delays because of incomplete or inaccurate information, those costs are recoverable from the Customer.

6. Limitation of liability

Our maximum liability for any single shipment is the lower of MYR 50,000 or 2 SDR per kilogram of cargo gross weight affected, except where a higher limit has been agreed in writing and the corresponding premium paid. We strongly recommend separate marine or goods-in-transit insurance for higher-value cargo — our team will quote this on request.

We are not liable for consequential, indirect or pure economic loss, including loss of profit or loss of contract, however caused.

7. Force majeure

Neither party is liable for delay or non-performance caused by events outside its reasonable control, including but not limited to natural disasters, port closures, strikes, regulatory action, pandemic restrictions, and acts of war. We will, however, use reasonable efforts to mitigate any impact.

8. Storage

Where we store goods on the Customer's behalf, the storage rate and minimum storage period are set out in the written quotation. Goods that remain in storage beyond 90 days from the agreed dispatch date may be subject to extended-storage fees notified in writing.

9. Dangerous goods

Dangerous goods are accepted only on prior written agreement and only where the Customer has supplied complete IMDG / IATA / ADR documentation, MSDS, and (where applicable) Malaysian DOSH classification. Undeclared dangerous goods may be refused, returned at Customer cost, or, where lawful and necessary, disposed of.

10. Lien

We have a general and continuing lien over all cargo, goods and documents in our possession or under our control for all sums due from the Customer, whether or not relating to the specific shipment in question.

11. Governing law

These terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the Malaysian courts, except that we may bring proceedings in any jurisdiction where the Customer carries on business.

12. Contact

Any contractual notice should be sent to the Skyforma legal team at [email protected] or by post to the registered office above.

Last updated: 5 May 2026.